If you're having problems using the store, please check the list of Frequently Asked Questions below. If you require further assistance email onlineshop.slsa.asn.au and your queries will be looked at.
Logging into your Shop Account
Club Member or Club Officer
Access to the Surf Shop is via the Members Portal, https://members.sls.com.au Once you log in on the tabs across the top of the screen select membership and then members store. Your credentials are determined when you log into the Members Portal and these will show that you are either an active Club Member (1 x Red Bar – payment by credit card) or a Club Officer (2 x Blue Bars to select from – Club orders will be invoiced).
Member of the Public
Access to the Surf Shop is via https://shop.sls.com.au This will take you to the landing page and the you scroll down to select the tiles to purchase items. All orders are paid for via credit card and payment must be accepted prior to shipment.
Club Officer Login
All Club Officer Member’s need to be listed in Surfguard under Club’s Organisational Management as an Officer for the Club. Please follow instructions below on how to gain access for the shop.
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Payment of Account - Club Officer Purchases
If you accessed the store via the Club Officer Button in the Members Portal and are purchasing goods on behalf of your Club, then SLSA will invoice directly to the Club email address.
Payment of Account - Club Member Purchases
If you accessed the store via the standard Club Member Button in the Members Portal and are purchasing goods for yourself then you will need to pay by credit card at the time of purchase.
Billing Address for Club
SLSA shop retrieves this information from Surf Guard Database. It is the Club's responsibility to keep this information up to date.
Patrol Uniform Credit
Patrol Uniform Credit is an Annual Allocation for Surf Rescue Polo Shirts and Surf Rescue Boardshorts for Club’s throughout Australia. Queensland and Western Australia Club’s are sent their allocation direct from the State Office. The report is run by SLSA every August and then forwarded to Club’s by email. Once the Club has received email, they can purchase uniforms by signing into the Members Portal as a Club Officer. Club Member’s cannot purchase the patrol uniforms for themselves.
Once your order has been processed please send an email to firstname.lastname@example.org to ensure that the Club is not invoiced for the amount of the subsidy. Western Australia & Queensland contact State Offices.
Refunds and Returns
Goods returned within 14 days will be exchanged for items of the same value or a credit note issued, provided that the goods returned are in their original condition and packaging, and supported by the original delivery docket.
If you need to send an order back to the warehouse, please email the shop at email@example.com and advise order number and reason for return.
Where is my Order
SLSA ships orders using Australia Post. MOST orders will be shipped within 1-5 working days (excepting Christmas, Easter periods and other periods of high demand). SLSA deliveries are only shipped Monday to Friday from our warehouse. WA can take a little longer, normally around 7-10 working days. A Third-Party Item that is ordered through our store will take between 14-21 working days (ie First Aid Kits, Signs and Audio Products).
All THIRD PARTY ITEMS ordered cannot be delivered to a PO Box and need an actual street address.
The delivery times provided by SLSA are estimates only. Please ensure you enter the correct delivery address. SLSA cannot be held responsible for incorrectly entered delivery addresses.
To be updated
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 14 working days of receiving the goods should there be a fault. We will replace faulty items and the customer will only be charged the 1 freight line cost for the initial order if goods are deemed faulty.
Problems with Delivery
For any queries on delivery following your order please contact firstname.lastname@example.org and supply us with your order number, name, address, e- mail and date of order.